Shipping policy

Last updated: 3 October 2026

Where we ship

We currently ship to the United States and the United Arab Emirates. Only the countries shown at checkout are available.

Shipping costs

Standard shipping is free on every order.

Processing and delivery times

Orders are packed and shipped by our fulfilment partner after your payment is confirmed. The estimated delivery time is shown at checkout and in your shipping confirmation. Customs checks and carrier disruptions can add time. These estimates do not limit your rights if an order arrives late or not at all.

Duties and taxes

Any taxes we are required to collect are shown at checkout before you pay. Depending on your country, import duties or fees may be charged on arrival; unless the checkout says duties are included, they are set by customs and paid by the recipient.

Tracking

When your order ships, we email a shipping confirmation with a tracking number where available. You can also follow it on our Track your order page.

Address changes

Check your address before ordering. To correct it, email support@luggelle.com with your order number as soon as possible. We may not be able to change it once the order has shipped.

Lost or damaged parcels

If your parcel is lost, arrives damaged, or shows as delivered but you cannot find it, email support@luggelle.com. We will investigate with the carrier and provide the remedy required by law.

Returns

You can return your bag within 60 days of delivery. See our Refund Policy.