Refund policy

Last updated: 3 October 2026

Luggelle (luggelle.com) is operated by Sawyglobe LLC. For returns, refunds, cancellations and product problems, email support@luggelle.com.

60-day free returns

You can return your Luggelle bag within 60 days of delivery. Email support@luggelle.com with your order number before you send anything. You do not need to give a reason.

Condition

To return a bag you changed your mind about, it should be unused, with its tags and in its original packaging, so we can check it and sell it again. Packing it to try the fit of your clothes at home is fine.

How to return

Returns are free. We email you return instructions and the return address, and we cover the return shipping. Do not send a parcel to our business address.

Refunds

We refund the amount you paid to your original payment method, free of charge, within 14 days of receiving and checking the return. Your bank may need a few extra days to show it.

Damaged, faulty or incorrect items

If your bag arrives damaged, faulty or not as ordered, email support@luggelle.com with your order number and a photo. We cover the cost of putting it right, and will repair, replace or refund as required by applicable law.

Cancellations

To cancel an order, email support@luggelle.com as soon as possible. Once an order has shipped it may not be stoppable, but you can still return it within 60 days of delivery.

Your rights

This policy comes in addition to any rights you have under the consumer law of the country you live in, and does not limit them.